At SETH2°17, we believe care is part of the experience. Whether you’re shopping candles, bedding, or curated home essentials, we’re here to support you at every step.

Explore our most requested topics below or connect with us directly.

Shipping & Delivery°

• Orders ship within 1–2 business days

• U.S., U.K., and France shipping available

• Tracking is emailed immediately after fulfillment

• Note: Natural wax should not be left in heat for long periods. Please retrieve packages promptly.

Returns & Exchanges°

• 48-hour cancellation window after placing your order

• Returns accepted within 7 days of delivery (unused, in original packaging)

• 10% restocking fee applies

• Final sale items: digital products, bedding, home décor, gift items, custom candles

• To start a return: email hello@seth217.com

Candle Care°

• Trim wick to ¼" before each burn

• Burn for 2–3 hours to avoid tunneling

• Keep away from drafts + heat sources

• Reusable concrete vessels — refill inserts available for sustainable restock

Order Support°

For questions about an order (delivery, tracking updates, damaged items, etc.):
Email: hello@seth217.com
Response time: 24–48 hours

Wholesale & Collaborations°

Interested in carrying SETH2°17 or booking custom concrete candles for productions, events, or gifting?
Fill out our Collab° Inquiry Form