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Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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Frequently asked questions

We provide candles on a rental basis for use on set, complete with delivery and pickup options in select locations. You’ll receive them in pristine condition, and we’ll handle cleaning or repouring after use.

Yes! We can match vessel colors, finishes, and scents to the visual aesthetic of your project. We also offer custom pours for hero shots or scent-specific scenes.

Absolutely. We offer custom scent selection, vessel finishes, and branded packaging options to ensure your gift aligns perfectly with your company’s image and event theme.

Our minimum order starts at 12 units, though we can accommodate larger quantities for events, product launches, or client appreciation campaigns.

We recommend booking at least 4–6 weeks in advance to allow for custom production and packaging, especially during peak gifting seasons.